Manage Customer Support through Slack the Stress-free Way

Slack for customer service and support


Three facets of managing customer support through Slack:

1. Managing the customer + support relationship.

  • Guest / Private Channels
  • Shared Channels
  • Communities

2. Responding to and formalizing the “ticket”

3. Prioritizing the “ticket”

  • Emotional-based or severity: requests that are more severe are tackled first
  • First-come, first-served: oldest requests are handled before others
  • Account type: prioritize tickets and requests based on the account-type — i.e. VIP, SLA, package or plan
  • Triaging: distribute requests based on skill-level or on support type

A customer experience, no matter the channel

  • Integrate channels like Slack, Zendesk, JIRA, email, and more
  • Automagically prioritize customer conversations and messages — all backed by AI
  • Watchlist conversations you want to keep an eye on
  • Immediately follow-up with high-priority customers

Setting yourself up for success



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